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Dear International customers
From November 2001 we are shipping worldwide after an huge number of requests. You
are now able to shop from the leading CDs and DVDs merchant over the Brazilian Internet.
We carry thousands of exclusive items, rares CDs and one of the best fills in the
world.
Although at this time our site is still written in Portuguese you will find below
meaningful information in English.
Contact us if you have any further question or suggestion. We will be improving
this section and our web site based on your comments.
· CUSTOMS: Products shipped by CD POINT
may be subjected to import duties and taxes as well as the package may be opened
and inspected by customs authorities in your country. Any additional charges for
customs clearance must be borne by the customers. May we suggest that you contact
local custom authorities before place an order.
· DVD ENCODING AND SYTEM: When purchasing DVDs note the region
encoding that can be accessed clicking at
bottom just below each product type. DVDs AREA 0 are code free and playable in any
DVD set. DVDs manufactured in Brazil are good for PAL-M system (Brazilian only system.
It is not the European PAL) and are also good for NTSC systems. Both the DVD and
TV sets must be able to handle NTSC.
· HOW IS MY ORDER GOING?: Click at the ACOMPANHE SEU PEDIDO
bottom at the left. You will be invited to enter your ID and PASSWORD. The first
status is AGUARDANDO (waiting) just after you place the order. Usually it takes
maximum 1 working day to change to the next status. EM ANDAMENTO (processing) is
the next status during the period there are any internal activity. FINALIZADO (processing
finished) is the third step. We have already done everything and if there is any
item that is not in stock we are just waiting to get it and ship. In each line describing
any particular item you will now read ATENDIDO (your order you be filled) or NÃO
ATENDIDO (your order will not be filled). DESPACHADO (shipped) is the last status.
Any additional relevant information regarding your order will be written at the
bottom of the page. If your order is filled partially the total amount to be charged
at you Credit Card will be automatically recalculated. For further information contact
us at cdpoint@cdpoint.com.br
· LEGENDS: Pronta Entrega
means we have the product in stock. If the product is not in stock it may take between
5 and 10 working days until we get it unless clearly stated just below the title.
means that this is a domestic product (Manufactured in Brazil) no matter it is a
Brazilian or international artist
means that this product is usually manufactured in USA
means that the product comes from different countries in the world
click at this bottom to get many additional information on the products
means: New Release. If you have any additional question contact us at cdpoint@cdpoint.com.br
· MISCELLANEOUS: You will find useful hyperlinks at the footnotes
of each page or at FALE CONOSCO. Click at ALTERAÇÃO DE DADOS DE CARTÃO to
change your credit card number using our secure server if it is needed. Click at
the REENVIO DE SENHA if you forgot ID and / or password. Need to cancel an
order? Click at CANCELAMENTO DE PEDIDO to cancel any order still not shipped.
· PAYING METHODS: We presently accept VISA, MASTERCARD, AMERICAN
EXPRESS and DINERS. We charge your credit card only when we ship your order. Your
credit card will be charged using our local currency REAL (see CURRENCY) Our server
is secure so you can safely enter your credit card number. As an additional security
we do not keep your credit card number on file. For credit cards issued in some
countries it must be necessary to enter additional security codes printed on the
credit card. If it is necessary for any reason to change your Credit Card number,
use our secure server clicking
here
· PRICES and CURRENCY: Brazilian currency is R$ (Real) and
at the time we wrote this information US$1,00 buys approximately R$2,92. You can
also use a currency calculator available over the WWW. Try for instance http://www.international.nasdaq.com/asp/GlobalCurrency.asp
We can offer you very competitive prices specially for domestic CDs and DVDs as
will realize soon. You credit card will be charged in REAL.
· PRIVACY: Privacy is your right and our responsibility.
We do not use your data for anything but contact you regarding your order. We do
not sell or inform your email address to any third party. We do not junk mail. We
seldom send promotional or general messages to our customers. Anyway if you receive
one and do not want to get more just contact us and we will flag you not to get
any further general message.
· REGISTRATION: Any customer must sign in before make its
first purchase. CLICK HERE to sign in now or you may also sign in after
you have included products at your shopping basket.
· RETURNS DEFECTIVE: CD POINT customers are allowed to return
any defective items within 10 days of receipt of the shipment. In order to be refunded
contact us before returning the products. We will refund the products and the shipment
using the same rate you when you placed your order if and only if we agree that
it is a manufacture defect. Pay special attention to regional codes of DVDs before
purchase. Note also that present DVD technology is such that eventually an image
glittering may occur.
Before returning any item contact us at
cdpoint@cdpoint.com.br with a brief explanation why you would like to return
any product.
· RETURNS NON DEFECTIVE: As a CD POINT customer you may
also return non defective items within 10 days of receipt of the shipment only if
they are unopened (still in its plastic wrap). We will only refund the shipment
if it is a result of our error.
Before returning any item contact us at
cdpoint@cdpoint.com.br with a brief explanation why you would like to return
any product.
· SEARCHING PRODUCTS: Use our Quick Search (PESQUISA RÁPIDA)
or our POWER SEARCH (PESQUISA AVANÇADA). At our Power Search page you will be able
to browse GENRES, get a complete list of SOUND TRACKS, a complete list of MOVIES
DVD, MUSIC DVD and BRAZILIAN MANUFACTURED DVD's.
· SECURITY: Our secure server is certified by VERISIGN.
Click at the Verisign logo at the bottom of the home page to verify. Whenever your
register or access again your data and fill in credit card information you are using
our secure server. As our web site is developed in frames it is possible that the
padlock symbol is not show. Just click use the right bottom of your mouse on the
page and choose PROPERTIES to access our Verisign certificate.
· SHIPPING: We ship worldwide through Brazilian Post using
priority service. Usually it takes between 5 and 10 working days depending on your
location .CD POINT is responsible for the delivery. We will refund your purchase
or ship another copy as soon as we get the acknowledgment from the Brazilian Post
that the shipment is lost (but not if the products are held at your country customs).
· SHIPPING COSTS: Use our Freight Simulator to find how
much you will pay for shipping. Read the topic CURRENCY above to get more information
on our currency and how to convert to your own currency. TIP: International freight
cost changes in steps of 1 Kg ( about 2.2 Lbs) . You can order about 7 regular CDs
or 6 regular DVDs for the same freight cost
· SHOPPING IS EASY: Try our Quick Search at the top (Pesquisa
Rapida). The default is CD and Artist. Looking for Brazilian or international music
and films manufactured in Brazil? Choose CD's NACIONAIS or DVD's AREA 4/0. After
you find a product you are interested in type how many items you want or just click
at COMPRAR bottom. Your shopping basket at the top right corner must be blinking
and the total amount appears. You may choose have a look in it clicking at VER PEDIDO.
You may still decide to continue shopping. To process your order click at
at the Shopping Basket page.
You now must enter your ID and Password. Do not have one click at CADASTRO (sign
in) and enter your data. After being registered click at CONTINUAR A COMPRA and
enter your ID and PASSWORD. Click at ENVIAR. You are automatically set to proceed
your shopping paying with your credit card. After you have successfully filled the
credit card information you must click at the confirmation bottom CONFIRMA to finalize
your order.
You now have an ORDER NUMBER. Take note or print this page. You will be asked to
make reference to this # anytime you want any information on your order. Na automatic
email has been sent to your email address. Make sure you received it or contact
us.
· YOUR EMAIL: Make sure you have typed correctly your email
address. This is basically the only way we have to contact you. If your mail box
is full or the address is wrong you will not get any important information regarding
your order
· WHO WE ARE: Torg Comercio e Participações is the holding
company for CD POINT. CD POINT is in operation over the Brazilian web since May
1997. We are considered to be the best store in Brazil for CDs and DVDs. We offer
you an unprecedented selection of Brazilian and international music. We carry thousands
of rare titles that you will not find anywhere in the world and we have also one
of the best fills in the world. You may also be interested in checking how we are
rated at the most important web sites that rates e-commerce in Brazil: www.ebit.com.br or www.qualibest.com.br . We will be
happy in providing any further information on our company. Just send us an email
at cdpoint@cdpoint.com.br.
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